This was a kind of exceptional circumstance where the divine was able to support the work to a greater extent than many times happens. In some cases, a failure to engage was due to a medium reaching an earthbound spirit in no shape to communicate intelligibly so the impressions were very tentative and mixed, and not fitting the expected responses. In such cases, with sufficient divine alignment by the intention of the investigators, the soul level of that spirit can step in and speak for them. That will still be within constraints because any light level being cannot lead by informing an intuitive seeking knowledge, revelations they have not perceived or are not in their intention when interacting with the beyond.
So if a medium is simply expecting to hear from that individual, that persona might come through in answering direct straightforward questions but will not be able to expand and give an overall picture of what is going on, what has been overlooked, what are the existing circumstances and the nature of the status of the being coming forth. So this is understandable given the lack of knowledge of what to expect, and these complications as to the status of the departed. The divine has many constraints on what it can share, so little beyond the actual knowledge of someone launching an inquiry through intuition, like a psychic medium, can be provided. There must be an inquiry with direct probing questions, and launched by someone on the human side with a high belief quotient and, of course, there needs to be a suitable target reached and not an imposter or a lower-level light being incapable of giving a high-level answer.
There was not an ongoing rescue of souls afforded by the process itself because this was not the intention of those reaching out intuitively, so it could not be provided. This is why many human lost souls are in limbo currently, because no one who cares about them is aware of their plight and asking for divine assistance. Those earthbound human spirits do not have the wherewithal to act on their own, so they are in a true dilemma, trapped by the circumstances of their ignorance and inability to transition, through lack of preparation in most cases. They need an advocate to speak for them, to arrange that actively. To us, that would be the first order of business for any would-be study of the afterlife, to make certain that one is talking with not only the spirit of a formerly living human but where that spirit resides, and if not in the light, to arrange their rescue as a humanitarian gesture.
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